Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in Sedgwicks Jewellery pieces?
We use only high-quality materials, including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure every piece meets our luxury standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned.
Do you offer a warranty on your jewellery?
Yes, all Sedgwicks Jewellery comes with a 12-month warranty covering any manufacturing defects from the date of purchase.
How should I care for my jewellery?
To maintain brilliance, avoid contact with perfumes and water. Store your pieces in the provided Sedgwicks pouch and clean gently with a soft, lint-free cloth.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.